Why is my order taking so long?
Most of the products on this site, are hand-made to order. Various items take different amount of times to be made, if you contact us. We can give you up to date information on the progress of your order. If by chance the item is already made up, it will be sent out as soon as possible. Hand-Painted chess sets typically take 4 weeks to be finalised, so please keep that in mind when ordering.
What shipping do you offer/where do you ship to?
We primarily use FedEx for any shipments abroad, or any standard UK shipments. If UK residents choose the cheaper shipping option of Royal Mail, please note it will likely be sent 1st or 2nd class without tracking. If you are unsure if we can ship to your country, just contact us and we can let you know. If you choose Royal Mail shipping for something that is too large (IE a Chess Set/Board) you will be surcharged the difference for it to go by courier instead.
What products do you manufacture?
We manufacture a wide variety of products, from miniature 1/12th scale replicas of crowns to hand-painted themed chess sets. If you are unsure whether a product is manufactured by us, just contact us for more information.
Where are your products made?
Our products are proudly manufactured in the idyllic sea-side location of Folkestone, created by a small skilled team.
What Payment Methods do you accept?
We accept credit/debit card, PayPal, Apple Pay & Google Pay. All of the options available will be displayed at checkout.
Do you offer returns or exchanges?
Please take a look at our terms & conditions for more information.
Are the small chess boards suitable for standard SAC pieces?
No, the pieces will be too large for the small boards, please choose a board that is suitable for what set you are ordering for.
What if I order a replacement chess piece, and you do not have a matching piece in your archives?
While our archives are expansive, we only have so many pieces. If after your order has been placed and we are unable to find a matching piece in our archives (we want them to match as closely as possible, down to the staining and painting style where possible) you will receive a full refund for your order through the provider you paid through.