FAQ

Below are some common concerns of our clients before purchasing our products.
If you have other questions, please just send it to sales@timeline.com.

Most of the products on this site, are hand-made to order. Various items take different amount of times to be made, if you contact us. We can give you up to date information on the progress of your order. If by chance the item is already made up, it will be sent out as soon as possible. Hand-Painted chess sets typically take 4 weeks to be finalised, so please keep that in mind when ordering.

We primarily use FedEx for any shipments abroad, or any standard UK shipments. If UK residents choose the cheaper shipping option of Royal Mail, please note it will likely be sent 1st or 2nd class without tracking. If you are unsure if we can ship to your country, just contact us and we can let you know.

We manufacture a wide variety of products, from miniature 1/12th scale replicas of crowns to hand-painted themed chess sets. If you are unsure whether a product is manufactured by us, just contact us for more information.

Our products are proudly manufactured in the idyllic sea-side location of Folkestone, created by a small skilled team.

We accept credit/debit card, PayPal, Apple Pay/Google Pay & Shop Pay. All of the options available will be displayed at checkout.
Claims for damaged goods or shortages will not be accepted unless notified within 7 days where by we reserve the right to examine the products. If we deem that the product is satisfactory to be refunded, the buyer-s money will be refunded as soon as possible. Carriage will not be refunded under any circumstance.
No, the pieces will be too large for the small boards, please choose a board that is suitable for what set you are ordering for.
While our archives are expansive, we only have so many pieces. If after your order has been placed and we are unable to find a matching piece in our archives (we want them to match as closely as possible, down to the staining and painting style where possible) you will receive a full refund for your order through the provider you paid through.
Unable to find satisfactory answers ? Contact Support